To use as an official payment method!    Largest festival lineup with 1,000+ festivals!

Welcome to the customer service of Festivalcadeau.

Do you want to know how to pay with your Festival Gift Card or do you have another question?

You can find the answers to these questions on this page.

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    Paying with Festival Gift Card is very easy.

    1. Whether it's a physical or digital gift card, you'll receive the 19-digit Card Number and 6-digit PIN code.

    2. Search in the agenda for your favorite festival or event. We always link to the official ticket shop of the organizer so you always get official tickets.

    3. During checkout, pay using your Festival Gift Card details. At checkout, choose the payment method "Festival Gift Card" and enter the card number and PIN code found on the back of the gift card.

    You'll receive the tickets for your chosen festival or event at the email address you provided.

    After we receive your order, we'll get to work for you as quickly as possible. Your gift card is often sent the same day, but no later than the next business day!
     
    If you haven't received anything after 3 business days, please contact us via email. Always include your name, purchase date, and purchase amount in your email. For faster processing, please also attach the receipt and order number.

    You can always check in real-time how much balance is left on your Festival Gift Card using the balance checker. Find the balance checker here.

    Unfortunately, we cannot reactivate or extend expired gift cards. This is not because we wouldn't want to, but because it's technically not possible. You really need to keep a close eye on the validity period of your gift card.

    • According to Dutch anti-money laundering legislation, a maximum of €50 can be spent per online transaction with a gift card. This applies to all gift cards in the Netherlands, including the Festival Gift Card.

      For example: if you want to make a payment of €150, you can pay a maximum of €50 with your Festival Gift Card. The remaining €100 can be paid via iDEAL or another payment method. Want to spend a larger amount with your gift card? We recommend purchasing two separate tickets in two separate transactions, allowing you to use €50 multiple times. Your remaining balance will, of course, remain valid and can be used again for your next order.

      We understand this isn’t ideal. That’s why we’re part of the Dutch Gift Card Association, which actively advocates for more flexible regulations in the future. Have questions or need help completing your order? Feel free to contact us.

      When a chosen event cannot take place, it's naturally very frustrating! If you used your Festival Gift Card to pay for a ticket, a new agreement was established during the checkout process—specifically between you and the event organizer. Therefore, if an event cannot proceed, it is up to the organizer to determine what measures will be taken. We are merely a payment method, just like iDeal, PayPal, or a credit card, and in many cases, we have already disbursed the gift card balance to the relevant organizer. So always check first with the event organizer whether and how you can get your money back, as they are responsible for handling this for you.

      Looking to give your employees a fun corporate gift? We’d love to help customize the perfect entertainment-themed present! We’re excited to hear your ideas and look forward to your request.

      Visit this page or share your preferences directly with us at: [email protected].

      Unfortunately, it is not possible to extend the validity period of your Festival Gift Card. This is not because we wouldn't want to, but it's technically not possible. Therefore, you must really use your gift card within 2 years after it has been activated.

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      It's naturally very frustrating when you lose your gift card or it's been deactivated. Therefore, please contact us immediately. We can block your gift card. Always include at least the following in your email: Your name, phone number, email address, purchase date, and the purchase amount. For faster processing, also attach the receipt and your order number.

      Email address: [email protected]

      You can use the Festival Gift Card at thousands of festivals in the Netherlands and beyond, from major crowd favorites to more intimate events. Think music festivals, food truck festivals, dance parties, and cultural events. In our festival calendar, you'll find an up-to-date overview of all festivals and events. Note: New festivals are added daily, so keep an eye on the calendar!

      A Festival Gift Card is valid for 2 years by default, from the date of purchase. This is also the legally required period.

      Great that you want to exchange your One4all Gift Card for a Festival Gift Card! It's that easy. Visit our special One4all page: festivalcadeau.com/one4all, choose your favorite amount, enter your details, and simply pay with your One4all Gift Card. In just a few steps, you'll be ready to score tickets for the best festivals!

    • We are available all week via email, WhatsApp, or through the contact form at the bottom of this page. On weekdays, you can reach us from 9:00 AM to 5:00 PM, and we always strive to answer your question within 24 hours.

      At Festival Gift Card, our mission is to connect as many festivals as possible as redemption locations. Check out our calendar for the current offerings. Please note, this selection changes daily. New events are continuously being added online.

      Can't find your favorite festival or event in the calendar on our events page? This means they unfortunately don't use our payment method yet. However, this could change any day, so it's best to keep an eye on our calendar. It would help if you could email the festival in question and ask them to partner with us. We've already prepared a draft for you:

      Dear [organizer],

      I would like to purchase tickets for your festival and pay using my Festival Gift Card.

      I've learned that you currently don't have a partnership with them, even though this would be free and risk-free for you. Could you connect with them and add Festival Gift Card as a payment option in your checkout? You can reach them at [email protected].

      I look forward to hearing from you,

      Best regards, 

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      The Festival Gift Card is the perfect gift for anyone who loves a good party! With a Festival Gift Card, the recipient can always decide for themselves when and with whom to attend a festival!

      Order directly in our webshop here.

      That's definitely possible! Since we're an online payment method, the Festival Gift Card isn't limited by national borders. Check out all our partnered events on the map right now to discover all the international festivals.

      No panic! If your festival or event ticket costs more than the balance on your gift card, you can always choose to pay the remaining amount with another payment method of your choice. Simply select the Festival Gift Card as your payment option first, and if there's still an amount due, you can pay the remainder with options like iDeal, PayPal, or Credit Card. Easy, right?

Frequently asked questions for ticketing and event organizations

Our collaborations with payment, ticketing, and event organizations are the foundation of our company. Contact us

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    We do not charge any fees to ticketing and event organizations. Signing up is completely free. In fact, after signing up, you immediately benefit from all the advantages. View all the benefits for event organizers here.

    For ticketing providers: Do you manage payment screens and ticketing credits for event organizers? Then you can easily add the Festival Gift Card as a payment method via Mollie, Pay, Buckaroo, or Multisafepay. After this, all event partners can use the Festival Gift Card as an additional payment option. Sign up here.

    For event organizers: Do you use your ticketing provider's payment screen? Then they need to add our payment method for you. Do you use your own payment screen and have a direct integration with a payment provider? Then you can most likely partner with us directly. You can sign up via this page.

    Once the Festival Gift Card is activated as a payment method in the payment screen, we add the events to the agenda. This requires no additional work or effort from organizers, as we have numerous partnerships with ticketing providers.

    The received data becomes visible in the agenda after a brief review. Through this collaboration, all information in the agenda is updated daily and even hourly. 

    As an event organizer, you always decide for yourself whether to use the Festival Gift Card as an additional target group and payment method. This also means you always have the option to deactivate the Festival Gift Card as a payment method.

Do you have a different question after all?

Please contact us using the form below.

Do you already have a ticket number and want to check the status of your ticket? Click here

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Address
Rhoneweg 20, 1043 AH
Amsterdam NL
Email address

Contact us through our Contact page

Phone number
Mon to Fri, 09:00 to 17:00